Bug 110 - Getting update unsuccessful after clicking on try again button
Summary: Getting update unsuccessful after clicking on try again button
Status: VERIFIED FIXED
Alias: None
Product: TestProduct
Classification: Unclassified
Component: TestComponent (show other bugs)
Version: unspecified
Hardware: PC Windows
: Highest normal
Assignee: No one
URL:
Depends on:
Blocks:
 
Reported: 2019-01-03 20:20 EST by Kirankumar Shiva
Modified: 2019-01-07 21:55 EST (History)
2 users (show)

See Also:

Attachments
Logs for update unsuccessful issue (61.50 KB, application/x-zip-compressed)
2019-01-03 20:20 EST, Kirankumar Shiva 		Details
ADC_FUA log - MAC (137.51 KB, application/pdf)
2019-01-03 20:26 EST, Mohan Kumar Karruppusamy 		Details
Update Unsuccessful - MAC (133.08 KB, application/pdf)
2019-01-03 20:27 EST, Mohan Kumar Karruppusamy 		Details
Add an attachment (proposed patch, testcase, etc.)

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Description Kirankumar Shiva 2019-01-03 20:20:17 EST 
Created attachment 84 [details]
Logs for update unsuccessful issue

Reader version : 2.1.2 
UOM : 0(mmol)
Operating systems : Windows 10 and windows 8.1 
Build : 1026
Installer  : 154

Note : Issue does not appear if you wait for 5 mins on "try again" button page.

Repro steps :
1.Connect the reader and launch the 154 installer
2.Click next till upgrade screen 
3.Click next on upgrade screen, upgrade starts 
4.Wait for the completing 30% of the upgrade [ refer update process screen shot] 
5.Disconnect the reader 
6.Application displays with the update unsuccessful 
7.Connect the reader immediately [within 5 to 10 seconds] time and click on try it again and click next till upgrade screen
8.Click next on upgrade screen ,getting update unsuccessful [Refer unsuccessful screen shot ]
9.Tried couple of times issue observed and logs were shared [refer ADC_FUA-1,2,3,4]
Comment 1 Mohan Kumar Karruppusamy 2019-01-03 20:25:17 EST 
Observed the same issue in mac as well (MAC - High Sierra with build 1026-157).

Attached the screen shots and logs.
Comment 2 Mohan Kumar Karruppusamy 2019-01-03 20:26:34 EST 
Created attachment 85 [details]
ADC_FUA log - MAC
Comment 3 Mohan Kumar Karruppusamy 2019-01-03 20:27:01 EST 
Created attachment 86 [details]
Update Unsuccessful - MAC
Comment 4 Brian Roberge 2019-01-07 15:18:55 EST 
Fixed in build 1028
Comment 5 Kirankumar Shiva 2019-01-07 21:55:55 EST 
Verified.

Build Details:
build : 1028
Installer: 154
Reader F/W : 2.1.2