Bug 105 - Windows 8.1(build 1021): RSU installer quits unexpectedly
Summary: Windows 8.1(build 1021): RSU installer quits unexpectedly
Status: VERIFIED FIXED
Alias: None
Product: TestProduct
Classification: Unclassified
Component: TestComponent (show other bugs)
Version: unspecified
Hardware: PC Windows
: High normal
Assignee: No one
URL:
Depends on:
Blocks:
 
Reported: 2019-01-02 19:14 EST by Sahil Parbhaker
Modified: 2019-01-03 23:08 EST (History)
3 users (show)

See Also:

Attachments
Crash_win8.1 (139.79 KB, image/png)
2019-01-02 19:16 EST, Sahil Parbhaker 		Details
log file of Crash (14.06 KB, application/octet-stream)
2019-01-02 19:17 EST, Sahil Parbhaker 		Details
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Description Sahil Parbhaker 2019-01-02 19:14:05 EST 
Steps to Follow:
 
Steps to Reproduce:
1.       Fresh Restart of the PC/Laptop.
2.       Connect Reader with 2.1.2 FW
3.       Open one instance of RSU App(build 1021, installer 156).
4.       Navigate to Ready to start update screen.
5.       Click Next button to start s/w upgrade
6.       Open Second instance of RSU App
 
Observed:
                Popup screen displayed with “Reader Update Application has stopped Working”.
 
Screen shot and log attached for your reference.
 
Note: This issue happens only when user PC/Laptop restarts.
 
Please find logs attached
Comment 1 Sahil Parbhaker 2019-01-02 19:16:02 EST 
Created attachment 76 [details]
Crash_win8.1
Comment 2 Sahil Parbhaker 2019-01-02 19:17:43 EST 
Created attachment 77 [details]
log file of Crash
Comment 3 Kuanshen An 2019-01-02 21:47:19 EST 
it could reproduce to any Windows platform if following folder is deleted.

   - The shared uMAS folder (C:\ProgramData\Abbott Diabetes Care\uMAS )
Comment 4 Brian Roberge 2019-01-03 05:44:18 EST 
Issue with the logic that detects app running.  Fixed in build 1025
Comment 5 Kirankumar Shiva 2019-01-03 23:08:04 EST 
Verified.

Build Details:

build : 1026
Installer : 156
OS : Windows 8.1
Reader : 2.1.2