| Summary: | Getting update unsuccessful after clicking on try again button | ||
|---|---|---|---|
| Product: | TestProduct | Reporter: | Kirankumar Shiva <kirankumar.shiva> |
| Component: | TestComponent | Assignee: | No one <sysadmin> |
| Status: | VERIFIED FIXED | ||
| Severity: | normal | CC: | brian.roberge, mohankumar.karruppusamy |
| Priority: | Highest | ||
| Version: | unspecified | ||
| Hardware: | PC | ||
| OS: | Windows | ||
| Attachments: |
Logs for update unsuccessful issue
ADC_FUA log - MAC Update Unsuccessful - MAC |
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Observed the same issue in mac as well (MAC - High Sierra with build 1026-157). Attached the screen shots and logs. Created attachment 85 [details]
ADC_FUA log - MAC
Created attachment 86 [details]
Update Unsuccessful - MAC
Fixed in build 1028 Verified. Build Details: build : 1028 Installer: 154 Reader F/W : 2.1.2 |
Created attachment 84 [details] Logs for update unsuccessful issue Reader version : 2.1.2 UOM : 0(mmol) Operating systems : Windows 10 and windows 8.1 Build : 1026 Installer : 154 Note : Issue does not appear if you wait for 5 mins on "try again" button page. Repro steps : 1.Connect the reader and launch the 154 installer 2.Click next till upgrade screen 3.Click next on upgrade screen, upgrade starts 4.Wait for the completing 30% of the upgrade [ refer update process screen shot] 5.Disconnect the reader 6.Application displays with the update unsuccessful 7.Connect the reader immediately [within 5 to 10 seconds] time and click on try it again and click next till upgrade screen 8.Click next on upgrade screen ,getting update unsuccessful [Refer unsuccessful screen shot ] 9.Tried couple of times issue observed and logs were shared [refer ADC_FUA-1,2,3,4]