| Summary: | Windows 8.1(build 1021): RSU installer quits unexpectedly | ||
|---|---|---|---|
| Product: | TestProduct | Reporter: | Sahil Parbhaker <sahil.parbhaker> |
| Component: | TestComponent | Assignee: | No one <sysadmin> |
| Status: | VERIFIED FIXED | ||
| Severity: | normal | CC: | brian.roberge, kirankumar.shiva, kuanshen.an |
| Priority: | High | ||
| Version: | unspecified | ||
| Hardware: | PC | ||
| OS: | Windows | ||
| Attachments: |
Crash_win8.1
log file of Crash |
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Created attachment 76 [details]
Crash_win8.1
Created attachment 77 [details]
log file of Crash
it could reproduce to any Windows platform if following folder is deleted. - The shared uMAS folder (C:\ProgramData\Abbott Diabetes Care\uMAS ) Issue with the logic that detects app running. Fixed in build 1025 Verified. Build Details: build : 1026 Installer : 156 OS : Windows 8.1 Reader : 2.1.2 |
Steps to Follow: Steps to Reproduce: 1. Fresh Restart of the PC/Laptop. 2. Connect Reader with 2.1.2 FW 3. Open one instance of RSU App(build 1021, installer 156). 4. Navigate to Ready to start update screen. 5. Click Next button to start s/w upgrade 6. Open Second instance of RSU App Observed: Popup screen displayed with “Reader Update Application has stopped Working”. Screen shot and log attached for your reference. Note: This issue happens only when user PC/Laptop restarts. Please find logs attached