Bug 101

Summary:	Multiple Reader detection would not work if Connecting Readers before RSU launched.
Product:	TestProduct	Reporter:	Kuanshen An <kuanshen.an>
Component:	TestComponent	Assignee:	No one <sysadmin>
Status:	VERIFIED FIXED
Severity:	normal	CC:	brian.roberge, kirankumar.shiva
Priority:	Highest
Version:	unspecified
Hardware:	All
OS:	All
Attachments:	one Mac log I got a windows log

Description Kuanshen An 2018-11-30 00:07:59 EST

Just found this strange behavior.

repro steps
1. Connect 2 Reader to the machine ( RSU is not launched).
2. Launch RSU and welcome screen displays.
3. Click 'Next'.

actual result.
No multiple Readers detection dialogs pops.

expect
multiple Reader warning should appear.


It happens both on Windows/Mac.

Comment 1 Brian Roberge 2018-11-30 16:45:34 EST

I can't duplicate this.  Could you send me a log on a system where this happens?

Comment 2 Kuanshen An 2018-11-30 18:44:18 EST

Created attachment 71 [details]
one Mac log I got

If I click back on Ready To Update screen, by clicking from welcome screen, I would see multiple Reaader connection warning.

It only disappear right after launching.

Comment 3 Kuanshen An 2018-11-30 18:58:29 EST

Created attachment 72 [details]
a windows log

Comment 4 Brian Roberge 2018-12-01 00:13:09 EST

Fixed the basic issue by delaying enabling the welcome next button for a second to allow time for already connected readers to be detected.  Previously it was possible to hit the next button before the app could detect both readers. Fixed in build 1007

Comment 5 Kirankumar Shiva 2018-12-04 19:51:54 EST

Verified on windows and Mac

Build Details:

Build :1009
Installer : 161 (Windows ) and 158(Mac)
Reader FW : 2.2.9 and 2.1.2
OS : Windows 10 and Mac High Sierra